Free access and paid plans
The free plan costs $0 and includes 20 requests and 2 web searches per day, with no expiry or payment method required. It does not automatically become a paid subscription. Reaching a free limit does not trigger a charge.
Optional subscriptions cost $9.99 USD billed monthly or $99.99 USD billed in one payment yearly. Both include 200 requests and 30 web searches per day and renew automatically until cancelled. These are daily allowances, not unlimited access. Allowances reset at 00:00 UTC and do not carry over. There are no token top-up purchases or automatic overage charges. See the Terms of Service for request-counting rules and the other limits that apply to both free and paid plans.
Our refund policy
Hiyori does not offer voluntary refunds. Payments for subscriptions are final and non-refundable, except where a refund or other remedy is required by applicable law.
Subject to those mandatory rights, this includes partially used monthly or yearly periods, unused daily allowances, reaching a disclosed service limit, a change of mind, or deciding to stop using Hiyori. Please review the total price, billing interval, and included allowances before purchasing. This policy does not remove remedies for an incorrect charge or a service that does not conform to the contract.
Subscription cancellation
You can cancel renewal through Manage billing in Your space. Normal cancellation stops future renewals; paid access continues until the end of the already-paid period shown in the billing portal. It does not by itself reverse an existing charge or refund unused time, including unused months of a yearly subscription. Contact support before renewal if you have difficulty cancelling.
After paid access ends, your account returns to the free plan without deleting memories or reminders. Existing reminders remain subject to your preferences and service availability. Usage already counted that day is applied to the free allowance. Sending STOP, cancelling reminders, signing out, or not using Hiyori does not cancel renewal. A cancellation of future renewals is separate from a request to exercise a statutory withdrawal right.
Billing problems
If you believe a charge was duplicated, unauthorised, or incorrect, or paid access was not provided, contact us with the payment date and receipt or invoice identifier. Do not send full card details. We will investigate and provide any correction or remedy required by law.
Your statutory rights
This policy does not limit mandatory consumer rights, including any applicable withdrawal rights or remedies for a service that is not supplied or does not conform to the contract. Purchasing a subscription, using the service, or accepting these terms does not automatically waive a right that requires separate consent or cannot legally be waived.
To exercise an applicable withdrawal right, send a clear statement to [email protected] within the applicable period saying that you wish to withdraw from your Hiyori subscription. Include the purchase date and WhatsApp number or receipt identifier so we can identify the purchase. You do not need to give a reason; do not send a sign-in code or full card details. For example: “I wish to withdraw from my Hiyori subscription purchased on [date], receipt [identifier].” We will handle the request under the rules that apply to your purchase.
Where a refund is legally required, we will process it in accordance with the applicable rules, normally through the original payment method. Payment-provider processing times may affect when the amount appears in your account.
Contact
Hiyori is operated by Heron Technology LLC, a Wyoming limited liability company, at 1021 E Lincolnway Suite #10592, Cheyenne, Wyoming 82001, United States. For support or privacy requests, contact [email protected].
For full payment and service terms, see our Terms of Service.